Centralised information, planning and expertise

COVID-19 is a new strain of coronavirus that we are still learning more about each day and advice is changing regularly.

Be Active Health Solutions has optimised our preparation and ability to manage any issues that may arise from the COVID-19 outbreak and is well positioned to access information and expertise. We also have a comprehensive response plan in place to support our capability to meet the needs of our customers and clients as the situation develops.

We are basing all our centralised advice and screening protocols on the Australian Department of Health advice and daily updates, to which we have included a few helpful information links and guidelines below.

As always, Be Active Health Solutions puts the health and safety of our people, customers and clients at the forefront of our thinking and actions. Please do not hesitate to contact us should you have any questions or concerns that are not addressed through the information on this page.

Keeping well and working

As we work together as a community to manage COVID-19, keeping well and working is more important than ever. As much as possible, Be Active Health Solutions operations will proceed as normal, so that as our client, your program for recovery can continue.

We will still meet with you, but if unable to meet with you face-to-face at present, we will speak with you to find another way to give you the support you need, using telephone video-conferencing technology and/or implementing social distancing principles. It is important that your recovery and rehabilitation continues. If you are ill and too unwell to interact with us, we will re-schedule your appointment for when you are better. As always, in the event of any disruption or changes, we will keep you fully informed.

Be Active Health Solutions premises are operating with robust screening and management protocols, and our focus is on safeguarding all our visitors. We also have a comprehensive response plan in place to support our capability to meet your needs as the situation develops.

Appointments

  • All appointment reminder processes whether by phone, email or text (where allowed) will screen clients for overseas travel and / or recent symptoms of cold or influenza, including shortness of breath, fever, etc. This occurs 1-2 days before a client attends an appointment at our premises.
  • Additionally, all our front-of-house team members screen clients upon arrival using the same criteria.
  • Appointments should not proceed face-to-face for anyone identified to have travelled anywhere overseas, with reference to current Australian Government travel advice or anyone reporting symptoms of cold or influenza. We will seek to complete appointments for such individuals via video or teleconference or appointments can be re-booked once symptoms have abated or quarantine period observed.
  • Be Active Health Solutions has an advisory hotline on COVID-19, offering advice and support on each unique scenario for our people. Should a client present at our premises with any potential exposure to COVID-19, our team member calls the hotline for advice on next steps, while also immediately isolating the individual in question, ensuring mask use and supporting risk mitigation as the client travels home to seek medical support via telephone.
  • Under consultation with the Specialist, the appointment will not go ahead if there is any identified risk.

All of our team members are also being screened using the same criteria each day so we keep you safe.

Contact us

As always, should you have any questions or concerns, please contact your Be Active Health Solutions Consultant or referrals@beactivehs.com.au.

What are Coronaviruses?

Coronaviruses are a large family of respiratory viruses that can cause illnesses that range from the common cold to more severe diseases such as Severe Acute Respiratory Syndrome (SARS). This particular coronavirus has been named “COVID-19.”

How is the COVID-19 spread?

At this point in time, health authorities (including the Australian Government Department of Health) have not confirmed how the virus is spread. They have advised that the virus is most likely spread through:

  • Close contact with an infected person
  • Contact with droplets from an infected person’s cough or sneeze
  • Touching objects or surfaces that have cough or sneeze droplets from an infected person, and then touching your mouth or face

What are the symptoms?

Symptoms include (but are not limited to):

  • Fever
  • Flu-like symptoms such as cough, fatigue and sore throat
  • Shortness of breath

Please call 1800 020 080 if you are seeking information on novel coronavirus. The line operates 24 hours a day, seven days a week.

Good hygiene

If you develop symptoms or believe you have been exposed to COVID-19

Please self-isolate and do not visit public places. Please see the Australian Department of Health guidelines below:

Health and COVID-19 updates

Culturally and Linguistically Diverse (CALD) resources (click here)